Clothes2Order Home » Help » Frequently Asked Questions...
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Products, Quality and Prices
What is your quality like?
How do you keep your prices so low?
Why do your prices exclude VAT ?
What is your sizing like?
Delivery
Why is the shipping charge £6.95?
Why are shipping charges higher for Northern Ireland and certain other parts of the UK?
How long do you take to deliver?
Do you export outside the UK?
Do you export to the USA
Samples and Brochures
Can I order a brochure?
Can I order a sample?
My Account
How do I change my password?
How do I change my account details?
How do I get a copy invoice?
Security
Payment Methods
What payment methods do you offer
Goods returns
What is your returns policy?
How do I swap a size?
Charities
Do you offer discounts for charities?
Supplier Information
What are your supplier policies?
Products, Quality and Prices
We sell first rate brand quality merchandise from companies such as Hanes, Fruit of the Loom, Stedman, JT's, JHK Gildan and Northquay.
How do you keep your prices so low?
We do not have shops, we buy our polo shirts, t-shirts and sweatshirts and other items in high volume and supply direct to businesses.
Why do your prices exclude VAT?
Clothes2order.com is a wholesale site normally selling to businesses. When selling to businesses it is normal to quote prices excluding VAT. If you want to check the cost of your order including VAT please select your products and proceed to the checkout. Before payment is taken you will be quoted the full order cost including VAT and delivery.
We try and give as much information about sizing as possible. At the top of each product page is a "size info" tab. Clicking this will give you relevant information about the product. As we supply products from different manufacturers sizes do vary from product to product.
Delivery
Why is the shipping charge £6.95?
We are a wholesale business selling our products in bulk. The delivery charge covers the cost of picking, packaging and dispatching an item. Our normal delivery charge is a flat rate of £6.95 irrespective of the order quanity. Unlike other companies we have no minimum order quanitities and with prices on some items at less than £5 we need to make sure we cover our costs.
Why are shipping charges higher in Northern Ireland and certain other parts of UK ?
We dispatch high volumes of t-shirts, polo-shirts, sweatshirts and other items throughout the UK by royal mail and courier. The cost of sending large packages to Northern Ireland, parts of Scotland (for a list of these areas please see below) and certain other areas are higher for us than mainland UK. In these cases where possible we use the royal mail to minimise the delivery charge. If you live in one of these areas the delivery system will notify you during the order process.
We offer delivery to the following postcodes by Royal Mail. An additional delivery charge may apply.
FK, PA, PH, DD, AB, IM, FK, HS, IV, KW, KA, BT
How long do you take to deliver?
Our normal delivery time is between 7-14 days. This takes into consideration stock levels, digitisation and editing designs and application to the garments. We hold high levels of stock in our warehouse. Sometimes a high level of orders on a particular size or colour may take us out of stock for a few days. If you want to the check delivery time on a particular item please e-mail us at info@clothes2order.com. Please tell us the item colour and sizes required.
We are not currently able to deliver outside the UK.
We are a UK based company. Currently we are unable to offer delivery to customers based in the USA
Samples
Yes. We would be delighted to send you a sample. Simply select the product you require and proceed through checkout. If you are not entirely happy with the item. Simply return it for a full refund (excluding delivery charge)
We do not produce a printed brochure. However you can download a digital brochure by clicking on:
http://www.clothes2order.com/pdf_catalogue_info.php
My Account
Go to http://www.clothes2order.com
Click on "My Account" at the top right side of the page
Enter your user name and current password
In "My Account" click "change my account password"
How do I change my account details?
Go to http://www.clothes2order.com
Click on "My Account" at the top right side of the page
Enter your user name and current password
In "My Account" click "View or change entries in my address book".
We send an invoice with your order. Should you need a copy invoice:
Go to http://www.clothes2order.com.
Click on "My Account" at the top right side of the page
Enter your user name and password
Your previous orders are shown in the first box.Click "view".
Click printable invoice.
Security
Using your credit card to make purchases via our web site is a secure way to pay for your goods.
We have put a number of security steps in place to give you, the customer, total confidence when purchasing through the Internet:
11a. All sensitive information, including personal details as well as credit card information, is encrypted through the use of our secure server software (SSL). This means that information can only be exchanged between you and us, and that no third party can access this data. You will see a padlock symbol on the bottom right of your browser shows which pages are covered by this security system. The URLS of secure pages also start with the prefix https://
11b. All historical information regarding credit card details is held on a payment providers secure server. We do not retain live records of customer personal details or credit card information on our web servers after the transaction has been completed (i.e. you will need to enter your details each time you order over the Internet).
Payment Methods
What payment methods do you offer?
We accept credit cards, debit cards, paypal and cheques. For export orders we accept bank transfers. We do not accept American Express.
We use the Transax service, provided by Certegy Ltd, to authorise your cheque. We will pass them details of your cheque. If your cheque is subsequently returned unpaid, we will inform Certegy and also provide them with your name and address. Certegy will record this information and use it to decide whether to authorise your present and future cheques. Certegy may share their information with a Credit Reference Agency and the subscribers to that Credit Reference Agency in order to: 1) make credit decisions about you, your family and members of your household, 2) contact you to reciver any debt owed, and 3) prevent and detect fraud. For details about which Credit Reference Agency is used please call Certegy on 0870 240 4222. Certegy will charge you a fee if your cheque is dishonoured.
Goods returns
Our goal is one-hundred percent customer satisfaction. If you don't like a product or it is the wrong size, send it back to us for a refund. You are entitled to return the goods within 14 days after placing the order, assuming the goods are unused, undamaged and in the original packaging. We only accept returns of blank items. If your item has been customised, you cannot return it to us.
Don't forget :
- To include a copy of the original invoice (so we know who has returned the goods and which order is to be credited)
- To ensure that the returned goods are properly packed.
- To get proof of postage from the post office for lower value orders or insurance for higher value goods.
On receipt of the goods back from you, we will refund the payment less post and packing to the credit or debit card used to pay for the goods.
If you have paid by a different payment method, your refund will made by the method you used.
Send your returns to
Quayside Clothing
Unit 9 Wheel Forge Way
Ashburton Road West
Trafford Park
Manchester
M17 1EH
If you have ordered products and you need a different size. You will need to
a. Return the item/items. Payment will be credited back to you by the payment method used.
b. Go to www.clothes2order.com and order the size you require.
You are entitled to return the goods within 30 days after placing the order, assuming the goods are unused, undamaged and in the original packaging.
Don't forget :
- To include a copy of the original invoice (so we know who has returned the goods and which order is to be credited)
- To ensure that the returned goods are properly packed.
- To get proof of postage from the post office for lower value orders or insurance for higher value goods.
On receipt of the goods back from you, we will refund the payment less post and packing to the credit or debit card used to pay for the goods.
If you have paid by a different payment method, your refund will made by the method you used.
Send your returns to:
Quayside Clothing
Unit 9 Wheel Forge Way
Ashburton Road West
Trafford Park
Manchester
M17 1EH
Charities
Do you offer discounts for charities?
We would very much like to be able to help all of the people contacting us regarding charitable projects. However we have taken the decision to select two nominated charities who we donate to on a regular basis. We are happy to try and assist you in finding the most suitable products at the lowest price but we do not offer specific discounts or free products for charities.
What are your supplier policies?
Clothes2order.com (part of the Quayside Group) conducts business with those suppliers only who share the company's commitment to its high standards of business ethics.
Will be using you again very soon as over all very pleased with my order the only thing is the clothes seam a tad on the small side or maybe weve put weight on!.lol
I was impressed with the ease of ordering my polo shirts.It was easy to sort out the logo. The goods arrived in record time , perfect fit for everyone. I shall definately use Clothes2Order again.
I am very pleased with my order,also the quality of the polo shirts seem very good.