The last order dates to receive your order in time for Christmas are:
We offer free standard UK delivery for all orders over £100 (excluding VAT).
UK standard delivery is a maximum charge of £6.00 for orders of 3 items or more. For 1 item, delivery is a discounted rate of £4.00 and for 2 items the delivery charge is £5.00
The cost of Non-Mainland and Remote Area UK delivery is as follows:
Minimum charge up to 5 items: £6.00
Items 5 - 25: £1.00 each
Delivery to non-mainland and remote UK locations (including Northern Ireland) is capped at a maximum of £10.00, regardless of how much you order. Delivery to the Channel Islands is capped at a maximum of £20.00.
24 hour and 4 day express dispatch are available on selected orders (at additional cost). Click here to read more about our express dispatch services
As well as UK deliveries, we can also deliver to a wide range of European countries. The full list is as follows:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine.
The cost of European delivery is as follows (prices shown in GBP):
Minimum charge £5.00 for up to 5 items.
£1.00 per item thereafter
Capped at a maximum of £15.00 regardless of order size
For Australia, Canada, Cyprus, Greece, Malta, New Zealand, South Africa, Thailand, United States of America, delivery costs are as follows:
Minimum charge £10.00 for up to 10 items.
£1.00 per item thereafter
Capped at a maximum of £50.00 regardless of order size
If you need to place multiple orders going to the same address, our system will automatically group these orders for you and remove/reduce (as appropriate) the delivery charge on orders placed after your initial order. To make use of this system, please place your additional orders as soon as possible as subsequent orders can only be grouped together if the garments on your initial order have not yet been picked by our warehouse.
Standard dispatch for all orders is 14 working days, however at peak times the dispatch time can be longer. If you need your order by a specific date we will try and work towards this for you, but we can only guarantee a dispatch date if you select and pay for our express dispatch service. Click here to read more about our express dispatch services
An estimated delivery date will be displayed when you process your order. Please note, this date is dependent on you promptly responding to any communication from Clothes2order, such as to approve an embroidery proof. Failure to do so may impact on our ability to meet the originally specified timeframe.
Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays. We are not able to deliver to PO BOX addresses.
We will notify you by e-mail when your order is dispatched.
UK orders are dispatched by Interlink Express; orders outside of the UK are dispatched by UPS. If your order is dispatched by Interlink Express, they will notify you directly of a 1 hour window when your order will be delivered.
You can check the delivery status by logging into your account on the website click here to check delivery status
If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to pay for the goods to be redelivered again.
We try to ensure the shortest possible delivery time.
In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Clothes2order reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
Our goal is one-hundred percent customer satisfaction. The Distance Selling Regulations Act of 2000 is not applicable to us for two reasons. Firstly, we are a business to business site and therefore exempt. However, since we do also supply end users please be aware that by law, The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification". We are therefore unable to accept any returns for personalised items unless we make an error or there is a fault with the garments. If you think you have received faulty goods, please contact our customer services team for further instructions.
All personalised items from Clothes2order are made to order; this includes items purchased from our "pre-designed" section or items purchased through affiliated merchandise stores.
Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact customer services with your order number if you would like to return blank items and they will provide further instructions.
If you have any other delivery related questions, simply contact our friendly UK based support team who will be happy to answer any questions you have.