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Privacy Policy

At Clothes2order.com, we are committed to protecting your privacy. We want you to be able to place your order with us free from worry and have strict privacy measures to ensure this is the case. "We" means Clothes2order.com, a site run by Quayside Clothing Ltd. Click here for our full company details.

You have rights relating to your personal information:

  • The right to be informed about how we use your personal information
  • The right to access the personal information we hold about you, including access to confirmation that your information is being processed
  • The right to have your personal information changed if it is inaccurate or incomplete. You can edit your personal information in My Account
  • The right to request that we delete or remove your personal information and/or prevent us from processing your personal information, in certain circumstances
  • The right to obtain and reuse the personal data we hold about you for your own purposes
  • The right to complain to a supervisory authority
  • The right to stop receiving any direct marketing messages or the processing of your data based on legitimate interests. You can unsubscribe from marketing emails and from other marketing messages at any time:

Please contact us if you wish to exercise your rights.

How we use your personal information



Personal information required to process your order

In order to process any order, we require your details including your name, billing address, delivery address, telephone number and email address. Your email address is required as a means of identification to allow you to access order placement area of the site and so that you can be updated with the progress of your order. Your phone number is only used to contact you if there is an issue with your order. All data is securely stored on our systems and is never distributed to any third parties. Failing to provide adequate personal information for us to process your order could result in the inability to fulfil your order. More information can be found in our Terms and Conditions.

We do not and will not sell your details to any third party. However, we share your details with the following categories of companies necessary to fulfil our service and product requirements to you, as well as to optimise your experience on our website:

  • Couriers - We work with UK Mail and DPD Local and one day courier services to deliver your order to you
  • Payment service providers - We work with PayPal and other providers to perform our contract with you
  • Professional Service Providers - We work with marketing agencies, website hosts, overflow print/embroidery partners, software services and customer relationship management systems in order to help us run our business effectively.

We also work with Hotjar which is a technology service that helps us better understand your experience with us (e.g. how much time you spend on which pages, which links you choose to click, what you do and don't like, etc.) and this enables us to build and maintain our service with your feedback. Hotjar uses cookies and other technologies to collect data on your behaviour and devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile which means that this information will never be used to identify individuals or to match it with further data on an individual. For further details, please see Hotjar's privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar's storing of data about your usage of our site and Hotjar's use of tracking cookies on other websites by following this opt-out link.

Use of your personal information for marketing

We may use your email address and phone number to send you marketing emails or marketing SMS messages if you “opt in” to our email or SMS offers list when placing your order, or at a later point. We will only do this with your consent. Every marketing email or marketing SMS message we send contains an unsubscribe link allowing you to instantly remove you from future campaigns.

We may process your personal information for certain legitimate business purposes, which include the following:

  • To send you direct marketing communications which we think will be of interest to you
  • To carry out analysis to optimise and improve our services and communications to benefit our customers
  • To identify and prevent fraud
  • To personalise the website to tailor our offering to you
  • Suppressions – to ensure you no longer receive marketing communications if you have unsubscribed

Use of your personal information for decision making

We may use your personal information to send you relevant marketing messaging (with your consent) and to predict your purchase behaviour or making product recommendations to you. This is to enable us to personalise your experience with us. This information includes and is not limited to:

  • Customer type (Business, Group or Team, Charity, School or Individual), which we request from you at the checkout stage
  • The purpose of your order, if you select to inform us at the checkout stage
  • Your purchase history and basket items
  • Your contact history with us
  • Your payment information
  • Your name and personal contact details
  • Your device type or email client

How long we keep your personal information

We keep your personal information for as long as is needed to provide our service to you, or for as long as you have your account or in some cases to help us to train our internal teams to provide a better service to you.

Security of your information

Clothes2order.com is fully PCI compliant and is assessed regularly by an independent PCI compliance scanning vendor, Security Metrics. No payment data (such as credit or debit card numbers) is stored on our systems. Entering of your personal data during the checkout process is protected by a GeoTrust SSL certificate. All personal data is handled with the upmost care and is never distributed to any third parties.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive, and are often essential for the functionality of modern websites, including Clothes2order.com. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Please note that if you choose not to accept cookies, you will not be able to place orders using our service. We regularly audit the cookies used by our system in order to keep these to a minimum. Please note that third party systems integrated with our site may also drop cookies; you should consult the privacy policy of those systems for more information. A full breakdown of cookies used by our site is shown below:

Cookie Title Cookie File(s) Essential? Description Intrusiveness More Information
Shopping cart session cookie oscsid Yes This cookie is used to track your session so you can place an order. It is deleted when you close your browser. Low
Anonymous user information cookie ic_a Yes This cookie stores an id link to information such as if you have decided to view prices including or excluding VAT and the products you have recently viewed. The cookie file itself contains no personally identifiable information. Low
Registered user information cookie ic_p Yes This cookie stores an id link to information to enable users who have previously registered with us to log in and place orders. If you do not register with our site, this cookie will not be used. The cookie file itself contains no personally identifiable information. Low
Google Analytics __utma
__utmb
__utmc
__utmx
__utmxx
__utmz
No These cookies are used to help us track aggregate usage of our website. These cookies pass data in an anonymous form. Low Click here
ClickTale WRIgnore
WRUID
No ClickTale is a service that allows us to collect data about how users use our site. We use this data to help improve our website and the experience for our customers. Low Click here
Crazy Egg is_returning No Crazy Egg is a service that allows us to see in aggregate form where users click and interact with our website. All data is collected in an anonymous form. Low Click here
Criteo Third-party cookies only No Criteo is a retargeting service which uses cookies to target banner advertisements, based on the products you view on our site. Although no first-party cookies are used, third-party cookies from Criteo may be saved on your system while browsing our site. You can opt out of all Criteo cookie use by clicking the more information link. Medium Click here

Changes to this privacy policy

Any future changes to this privacy policy will be updated as soon as possible on this page.

More information

If you have any questions or concerns about this privacy policy, you can contact us at any time. Click here to contact us.