first time, on time, every time*
RATED Excellent
22,000+
Reviews
Satisfaction guaranteed
We hope you'll be completely happy with your personalised clothing. But if you're not, we'll replace it. No fuss, no excuses - we'll simply make it right. And if that doesn't solve the problem, we'll cover the return postage and give you a full refund.
Delivered on time
When you place your order we'll give you a delivery date, estimated with our standard service and guaranteed for mainland UK deliveries with our express service.
If we miss your guaranteed date we will:
- Pull out all the stops to get your order to you for your event
- Refund any express delivery charges
- Give you £20 account credit
- Cancel your order and give you a full refund if you no longer need the goods
*We have just two simple conditions
Customised clothing orders require care and precision. So it's important we work together to ensure you get the best service possible. Have a glance over the below, so you can work with us to get your order right and to you on time.
1) Our satisfaction guarantee covers orders up to £100 including delivery and VAT. If you're placing a big order, we recommend you get a sample first. You can do this online really quickly - just order a single item with your design.
2) We might need your approval before we can process your order. So to avoid any hold ups, please give us the thumbs-up in the time-scales shown below to keep our on time guarantee valid. On time guarantee applies 24 hour and 4 day Express Service orders to mainland UK only.
- 24 hour express orders: We'll need your approval within 1hr
- 4 day express orders: We'll need your approval within 4 hrs
- Standard orders: We'll need your approval within 24 hours
Remember to check your junk folder for emails from us, or log into your online account for updates.
**99% of 4 day and 24hour express orders dispatched early or on time between 01/01/2015 and 31/12/2015