Clothes2Order - Express Printing and Embroidery

Delivery Information



Free Delivery for orders over £100


We now offer free standard UK delivery for all orders over £100 (excluding VAT).

Flat Rate Delivery Charge


UK standard delivery is a maximum charge of £6.00 for orders of 3 items or more. For 1 item, delivery is a discounted rate of £4.00 and for 2 items the delivery charge is £5.00. We normally deliver all customised goods within 7-14 working days.

If you have not received your order within 14 working days, please contact customer services. We will check on your order and reply to you as soon as possible.

Delivery to Non-Mainland UK and Remote UK Areas


The cost of Non-Mainland and Remote Area UK delivery is as follows:
Minimum charge up to 5 items: £6.00
Items 5 - 25: £1.00 each

Delivery to non-mainland and remote UK locations (including Northern Ireland) is capped at a maximum of £10.00, regardless of how much you order. Delivery to the Channel Islands is capped at a maximum of £20.00.

European Delivery


As well as UK deliveries, we can also now deliver to a wide range of European countries. The full list is as follows:
You can select European delivery to any of the above countries during the checkout process and the appropriate delivery charge will automatically be calculated for you.

The cost of European delivery is as follows (prices shown in GBP):
Minimum charge up to 5 items: £6.00
Items 5 - 25: £1.00 each
Items 26 and over: £0.40 each

Collection


We are also able to offer collection from our Manchester warehouse. This can be enabled on your account by request; please contact customer services before placing an order if you are considering this.

Express Delivery


24 hour and 4 day express dispatch are available on selected orders. Click here to read more about our express dispatch services.

Delivery Status


Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays.

We will notify you by e-mail when your order is dispatched.

Unfortunately however, we cannot provide you with any information on the exact time of delivery, as we do not know which route the driver will take. We can only say whether or not the order has been dispatched for delivery that day, or if there have been any problems.

You can check the delivery status by logging into your account on the website click here to check delivery status

What happens if I am not in to receive the order?


If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.

If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to re-order if you still want the goods.

What happens if I want to cancel an order?


We try to ensure the shortest possible delivery time

In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order.

Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Clothes2order reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we recieved your payment and the cancellation request was recieved.

Goods returns


Our goal is one-hundred percent customer satisfaction. The Distance Selling Regulations Act of 2000 is not applicable to us for two reasons. Firstly, we are a business to business site and therefore exempt. However, since we do also supply end users please be aware that by law, The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification". We are therefore unable to accept any returns unless we make an error or there is a fault with the garments. If you think you have received faulty goods, please contact our customer services team for further instructions.

All items from Clothes2Order are made to order; this includes items purchased from our "pre-designed" section or items purchased through affiliated merchandise stores.

Any Other Questions?


If you have any other delivery related questions, simply contact our friendly UK based support team who will be happy to answer any questions you have.