What a Year 2023 Has Been… Charlie Davies December 14, 2023 Company News, Featured Let’s have a look at some of our highlights and milestones from over the past 12 months: Rated Excellent On Trustpliot We are always entirely committed to providing high quality products and excellent customer service. Our customer reviews are incredibly important to us and we really appreciate and value our customers’ feedback. We’re incredibly pleased to hit the significant milestone of achieving over 20,000 5 star independent customer reviews on Trustpilot. We are incredibly proud that this makes us the UK’s favourite custom branded clothing company. Read our excellent independent reviews on Trustpilot. Investing In Our Printing Technology We have always prided ourselves at being at the forefront of technology within our industry and 2023 has been no exception. In 2023, we will have invested over £185k in digital printing technology. This has predominantly been in DTF printing technology. DTF allows us to produce an exact replication of any design. This has also opened up the door for us to print on clothing and fabric types which was not previously possible. This really comes into its own on sportswear items. This investment allows us to increase our production capacity which means we can offer improved turnaround time on orders whilst maintaining our exceptionally high quality standards. Making an impact in partnership with Ecologi We are proud to work with Ecologi to help the planet. Ever since we partnered with Ecologi, we have been seriously impressed with the positive climate action which this has allowed us to take. The main areas which Ecologi allow us to support are the planting of trees, carbon reduction programs and renewable energy projects. This year, we have seen our positive impact take new heights. In 2023, we have directly funded the planting of 12,720 trees and have funded 20 projects in line with the UN’s sustainable development goals. These projects which we have funded include a wind power project in Thailand and rainforest conservation in the Amazon rainforest. The cumulative action of the 20 verified carbon avoidance projects has seen the prevention of 981.76 tCO2e from being emitted. To put this into context, this level of carbon emissions is the equivalent of 753 long haul flights and 2,435,747 miles driven in a car. See our Ecologi dashboard which highlights in detail the impact that we have made. Customised Over 1 Million Garments We have customised over 1 million garments for thousands of businesses, groups and teams over the past year. We take great pride in every single order which comes through our doors and our team’s expertise and attention to detail ensure every single garment is one which our customers are proud to wear. New Products Throughout 2023, our product team has been adding 1000’s of new product lines to ensure that we have every eventuality covered for any customised clothing requirements. This has added further depth of choice to our already comprehensive product offering. This has included the addition of premium brands such as The North Face, Rab and Berghaus. This means that any business, team or group can co-brand their logo with leading premium brands. Team Milestones 2023 saw our team hit incredible personal milestones. We were proud to see two of our team members reach the 15 years of service milestone. The whole business got together to celebrate and appreciate this significant achievement of our Marketing Director, Simon and our Production Process Administrator, Karolina. Simon and Karolina both play an integral role within Clothes2order and the business simply wouldn’t be the same without them and their contributions. Mobile Improvements Our dedicated development and IT teams have taken great strides to improve the user experience on our website. In 2023, we had rolled out many changes to the mobile shopping experience. This included making the customisation process easier and ensuring that all mobile content looked its best. As a result of this our customer has feedback that the mobile site is now 20% easier to use. Supporting Our Local Community We are incredibly proud of our Manchester roots and take pride in supporting our local community. This past year we have raised significant funds for The Christie. We have held and participated in many fundraising events this year in support of The Christie including bike rides, the walk of hope and bake sales. Additionally, we have helped to create a new revenue stream for the Manchester Foundation Trust through creating a line of Christmas jumpers which can be purchased by their staff and supporters. We have also supported Manchester Pride by supplying merchandise to all volunteers during pride week so they could be easily identified by festival goers. Over 100 Merchandise Stores Created 2023 has seen the rise of our Fabryx by C2O offering. Fabryx allows organisations, teams and clubs to turn their merchandise visions into reality. Fabryx takes all the hassle out of the merchandise process. Collecting sizes, storing stock and organising payments are a thing of the past with Fabryx. Fabryx allows clubs to set up their own merchandise stores where their pre-designed items are available to be purchased by their members and supporters. All Fabryx items are fulfilled by Clothes2order and the products are shipped directly to the customer. We are happy to have our 100th store onboard during 2023 and we can’t wait to see the continued growth of Fabryx into 2024. Social Success We have amassed over 19,000 views on TikTok in only a short amount of time this year. This allows us to share handy tips and advice as well as showing the scale of our HQ whilst having a bit of fun. We can’t wait to share even more behind-the-scenes insights in the year to come! Here’s to next year..